Insurance companies are experiencing unprecedented regulation pertaining to their telemarketing services. As one key example, the U.S. Department of Health and Human Services HIPAA compliance standards now require that all phone calls be recorded for potential dispute resolution and liability protection purposes.
Live Solutions understands that computerized call record management is a key step for every insurance company to maintain industry best practices and obtain compliance under the law, but also to operate at maximum efficiency.
Live Solutions can help your company to achieve quality monitoring solutions that are both secure and affordable. Your phone calls will be easily retrievable to access important data. Our information system has many uses, including easily retrievable witness statements for claim investigation, and training material for your insurance telemarketing services staff to maintain a high level of quality assurance. Our software systems are also fully customizable. We can integrate customized policy and claim records systems, or provide customer and contact management.
A member of our sales team will work with you to facilitate the performance gains and compliance you are looking for.